Where do I pick up will call tickets?

Each venue will have a will call line the day of the event at the front gate.  Will call will open when the ticketing gates open.  For specific venue information and locations, please refer to the events pages at www.spritestepoff.com.

My card is declined, but I know it should work, what's up?

Most declines are related to the billing address not matching the billing address on the card.  Even if you get a statement delivered to your dorm, it may not be the registered billing address on the card.  So, check the billing address with your credit card company to make sure you are entering the right address, exactly as they have it listed.

If you still have problems, sometimes a credit card processor (your card company) will decline an internet charge regardless of how much credit is available.  This often happens after several attempted charges with incorrect information, or when you buy a couple tickets in a row as separate transactions.  So, if you think your card should be working and it's not, call the number on your card and ask them to pre-authorize the transaction.  They should be able to see an attempt by CADENCE or SPRITE STEP OFF which was declined and they can help you from there.  Once it's sorted out, feel free to re-try the card on our site.

What forms of payment do you take?

We accept Visa or Mastercard.  We do not accept debit cards if they require a pin number, but most debit cards can be used as a credit card.  If you have questions, please contact the number on your card.

Will there be tickets for sale the day of the event?

As long as tickets are not sold out, tickets will be available the day of the event.

How do I get a promotional code?

Promotional codes are available at select Mc Donald’s locations and through Coca-Cola retail promotion.

Is there any reserved seating?

No, all seating is general admission

What do I do if I printed my tickets and lost or damaged them?

Come to the willcall counter at the venue on the day of the show.  If you have your photo ID, we can re-issue a ticket and invalidate the lost one.  However, if the ticket has been scanned already, we cannot re-issue the ticket.

If I have a ticket am I guaranteed entrance into the event?

Yes, if you have a ticket, you are guaranteed entrance to the event.